Though Safeco’s app boasts a high 4.7 rating with over 5,000 ratings in the Apple App Store and an average 4.1 rating in Google Play, the reviews tell a different story. The most common complaint is that the app simply redirects you to the Safeco website, which is poorly formatted for mobile use. Many reviews also report that the app routinely crashes, which frustrated customers enough that they deleted the app and used their computers to access the Safeco website. The company has responded to say that it is actively working on improving functionality and adding offline features, but in the meantime, it’s likely that using the app is a frustrating experience.
Still, regardless of whether your state requires you to have an RV insurance policy, it’s always best to have one if you plan on living in your RV full-time to protect yourself and your vehicle against any damages and covered losses. On the other hand, if you plan on using your RV seasonally or for short trips, then liability coverage might be enough.
For our top picks, we preferred online claim reporting capabilities (including mobile app options) for customer convenience, but we also wanted companies to offer easy access to real human support. Whether you want to have another person on the line throughout the whole process or prefer to keep things digital, a good insurance company offers you plenty of options for claims.
Farmers has a well-rated mobile app, with 4.8 stars and over 2,000 ratings in the Apple App Store. Users praise its convenience and intuitive design. Your insurance information is easily accessible, and Farmers’ mobile app gives you the contact information for your agent, so you can get human help quickly (even if you’re offline). And if you’d like to eschew phone conversations, Farmers allows you to file a claim through the app itself.
Nationwide offers more discounts than most other providers, and you’ll likely be eligible for at least one. Discounts are offered for switching from another provider, paying your annual premium upfront, driving safely, not filing any claims in the previous insurance period, and having membership in Nationwide’s Affinity Group. Nationwide is also one of the only providers that will reward you for enrolling in an RV safety course.
State Farm boasts a solid score in J.D. Power’s Customer Claims Satisfaction rating among our top picks (three out of five) and sits above industry average. That means that once you do file a claim, you can expect a smooth experience. If a positive customer experience is especially important to you, State Farm is likely to deliver superior service.
The company’s personal belongings coverage protects items, from laptops and linens to attachments and accessories, up to $3,000. Customer belongings are insured for what they paid and not a depreciated amount. They also have the option of adding more coverage if needed. The permanent attachments coverage works similarly, automatically ensuring any items attached—such as awnings, satellite dishes, and TV antennas—for the full amount it would cost to replace them instead of a depreciated amount.
Whether you are a Millennial or a Baby Boomer, if you have never traversed the tricky field of buying insurance for an RV, your best option is most likely going to be a reliable marketplace that can both inform and point users in the right direction. RVInsurance.com is just that kind of marketplace, featuring a wealth of helpful information pertaining to purchasing an RV, insuring it, and staying safe on the road.